mac OS Microphone Not Working?
Having trouble getting your mic to work on your Mac? This can be frustrating, especially now that COVID-19 makes online calls and video conferences ever more common and often necessary. There are a lot of different issues that can cause a microphone to not work properly. They vary depending on the type of mic and the software that you’re trying to use it with. This guide will cover the most common issues that Mac users encounter and their solutions.
This guide has been updated for the latest version of macOS (previously known as OS X), 10.15 Catalina. Follow the steps below to determine what the problem is and hopefully fix it:
Solution 1: Adjusting Microphone Settings
Often the easiest way to fix problems with the microphone is just to change the sound settings in System Preferences. Here's how:
Step 1: Click the Apple icon present in the top left corner of the screen. A menu will appear as shown in the image on the right:
Step 2: Click on System Preferences.
Step 3: Under system preferences select Sound either by clicking it or by searching for it in the search text box.
Step 4: Under Sound select the Input tab.
Step 5: The list of recording devices will appear. Make sure to select the device you are trying to use. If it’s the built-in mic, select “Internal microphone”. If it’s a USB mic or headset, it should be labeled as such. If you have a mic or headset plugged in to the line in port, select “Line in”.
Step 6: Try speaking into your microphone, and look for bars moving beside Input Level while you talk (see screenshot)
If the bars are not rising while you are speaking into the mic, keep following the instructions.
Step 7: Drag the slider all the way to the right, to set the max volume. Now check again if you see bars rising when you talk into the microphone: if you do, your mic is now properly configured. If the microphone still does not work, keep following the instructions.
Step 8: Open the Apple menu and shut down the machine and then turn it back on. This step itself can help solve temporary mic issues.
Solution 2: Resetting the PRAM/NVRAM
Apple macOS devices have what's known as PRAM (parameter random-access memory) or NVRAM (nonvolatile random-access memory) that stores certain settings. Resetting this storage can fix problems with those settings. In this case, volume settings related to the microphone.
Step 1: Shut down the computer from the Apple icon menu and then turn it back on
Step 2: Press and hold the Option, Command (⌘), P and R buttons (all together) immediately after powering on your Mac.
Keep holding the buttons until the computer restarts and you hear the start-up sound again, or until the Apple logo appears and disappears for a second time, which should take about 20 seconds.
Step 3: Once done resetting the PRAM/NVRAM you will need to reconfigure the microphone settings. Go back to the beginning of this guide and follow steps 1-8 of Adjusting Microphone Settings again to test the mic.
Solution 3: Creating a New Account
Sometimes the issue with the microphone can be with settings specific to your account. Making a new account lets you see if this is the case. Here's how:
Step 1: As before, click the Apple icon in the top left corner of the screen and then on System Preferences.
Step 2: Once in System Preferences, click on the User & Groups pane as shown in the image to the right:
Step 3: The Users & Groups pane will open. Click on the lock icon to allow making changes.
Step 4: A prompt for entering your password will come up. Enter it and then click Unlock.
Step 5: Now that you can make changes, click on the + button in the bottom left as shown below:
Step 6: A form to fill out for creating a new account will come up. Enter whatever name and password you wish and then click on Create User.
Step 7: Your new account is now done. Log out and then log in again with the new account. You will need to log out from the current account instead of using Fast User Switching.
If it works then you know the problem is with your user account. Try the next solution if you're still having no luck with your microphone.
Solution 4: Turning on Dictation
Turning on the dictation feature, even if you don't plan to use it, can initiate things that activate your microphone and get it working again. For example, certain files important for using the microphone that your Mac might not currently have will be downloaded.
Step 1: Click the Apple icon present in the top left corner of the screen and then on System Preferences.
Step 2:Now select Keyboard either by clicking it or by searching for it in the search text box.
Step 3: In the Keyboard window look for the Dictation tab and click on it.
Step 4: A prompt explaining that enabling dictation will send data to Apple will come up. If you are fine with this, click Enable Dictation.
Step 5: Dictation is now enabled. All the relevant files for using dictation and thus the microphone should have downloaded and activated, hopefully allowing you to use it. You should see the level on the microphone icon change as you speak into it.
If you still aren't able to use your microphone in the program you want to or don't see the mic level changing, read on for more solutions to try.
Solution 5: Fixing App Permissions
If you're having trouble using your mic with a particular program or app, the app permissions may be the problem. You can check and change these in System Preferences.
Step 1: As in previous solutions, click the Apple icon present in the top left corner of the screen and then on System Preferences.
Step 2: From System Preferences go to Security & Privacy by clicking on it or entering it into the search bar.
Step 3: Now click on the Privacy tab.
Step 4: Once in privacy settings, click on Microphone on the left. You should now see a list of apps that have access to your mic.
Step 5: Click the check mark next to the one you want to use. If it is already selected, you can try deselecting and reselecting it.
Step 6: Once the app you intend to use is selected(I'm using Audio Recorder as an example) you can exit and try using your microphone with that app.
If you still aren't able to get your microphone to work with the application you want to use, you may need to uninstall and reinstall it. If you aren't sure how to do this or it doesn't work, you may need to contact that app's support for help.
Solution 6: Entering Safe Mode
Restarting your Mac into safe mode (or safe boot) can help fix certain issues, including mic problems. Here how to do so:
Step 1: Shut down your Mac
Step 2: Turn your Mac back on and hold the Shift key and keep holding it until the login screen comes up.
Step 3: When it comes up you should see Safe Boot in the top right corner. Sign in to your account and macOS should be in Safe Mode(Safe Boot).
Step 4: Check to see if your microphone is working by using the app you want to(for example, Audio Recorder) or checking the levels in Audio or Dictation from System Preferences.
Once you are back on to your account out of safe mode check your microphone again and see if it works. If you still aren't able to get your mic to work then the issue may be with the hardware, or there is still a problem with your OS that this guide did not cover (we try but we can’t get it all). You can try going to the Apple Support Communities or directly contact Apple for further assistance.
Solution 7: What To Do If Your Microphone Is Correctly Configured (Bars Were Moving When You’re Talking Into The Mic) But It Still Isn’t Working In Some Program?
If you could see bars moving when talking into the microphone then it means that it is configured correctly, and that your Mac can “hear it”. To verify that use our mic test and see that the browser is indeed receiving the input from your mic.
The program you are trying to use, however, is not configured the right way. It might be listening to the wrong microphone, or maybe its volume is too low. Try playing with that program’s settings, or uninstalling then reinstalling the program. You can contact the software company's support staff if you’re not sure how or need help.